Returen & Exchange

Modessent

Returns, exchanges
& store credit

Every piece is checked by hand before it leaves us. If something still reaches you wrong, we will put it right.

4 daysTo raise a request after delivery

DefectsReturns accepted on faults only

CreditResolved by gift card, not cash

StockExchanges subject to availability

What we accept

We accept returns and exchanges on items that arrive defective, damaged, or incorrect.

Because each design is produced in small runs, we are unable to accept returns for a change of mind, for a size ordered incorrectly, or because a colour appeared different on screen. We would rather be clear upfront than disappoint you later.

Covered

Stitching come apart on arrival
Holes, tears or fabric flaws when unpacked
Print cracking, peeling or misaligned on arrival
Wrong item, size or colour sent

Not covered

Damage appearing after wear or wash
Fading or shrinkage from washing against care instructions
Fit preference, where the garment matches our size chart
Minor print placement variation, normal in small-batch printing

The window

Requests must reach us within 4 days of delivery. We are unable to process anything raised after that, so please open your parcel and check your order as soon as it arrives.

Exchanges

Exchanges depend on stock. If the size or colour you need is available, we will send it out once the original item reaches us. If it is not available, we will issue store credit instead — you will never be left waiting on a restock.

Store credit, not cash

Once an order is placed and payment has completed, we do not return funds to the original payment method. Where a resolution is warranted, we issue Modessent store credit for the full value of the item.

Modessent

•••• •••• •••• 4821

Store creditRs. 999.00

Credit arrives by email as a gift card code, usable in a single order or across several, on anything in the store. Valid for [X] months from the date of issue.

We are a small label and every piece is produced in limited quantity. Keeping value inside the store is what lets us hold our prices and our fabric quality where they are.

Shipping costs

If the item is defective, damaged, or we sent the wrong thing, we cover return shipping in full. The mistake is ours to fix.

For any other approved exchange, a return logistics charge of Rs. [AMOUNT] applies. We confirm the exact figure in writing before anything is collected, so nothing comes as a surprise.

How to start

Email usWrite to info@modessent.com within 4 days of delivery.
Send three thingsYour order number, clear photographs of the issue taken in daylight, and whether you would prefer an exchange or store credit.
We reply within [X] hoursOnce approved, we arrange collection and confirm every next step by email.
Credit or replacement issuedAfter the item reaches us and passes inspection, your replacement ships or your gift card code arrives by email within [X] business days.