Refund policy

Return & Exchange Policy

At Modessent, we are committed to ensuring a smooth and satisfactory shopping experience for our customers. Please read our policy carefully before making a purchase.

No Refund Policy
We do not offer refunds on any orders once they have been delivered. All sales are considered final.

Exchange Policy
We do offer an exchange facility in case of size issues, defects, or incorrect items received.

To request an exchange, please follow the steps below:

  • Email us at info@modessent.com within 3 days of receiving your order.

  • Include your order number, reason for exchange, and clear images of the product (if applicable).

  • Our team will review your request and guide you through the exchange process.

Exchange Conditions

  • The product must be unused, unwashed, and in its original packaging.

  • Exchanges are subject to product availability.

  • Customers may be required to bear minimal shipping or handling charges for the exchange.

Important Notes

  • Requests made after the specified time frame may not be accepted.

  • Items purchased during special sales or promotions may not be eligible for exchange.

If you have any questions, feel free to reach out to us at info@modessent.com — we’re here to help.