Shipping policy

Shipping Policy

At Modessent, we aim to deliver your orders quickly and securely. Please review our shipping policy for complete details.

1. Order Processing Time

  • All orders are processed within 1–3 business days after confirmation.

  • Orders are not processed on Sundays or public holidays.

  • You will receive a confirmation message once your order has been shipped.

2. Shipping Time

  • Delivery usually takes 3–7 business days depending on your location.

  • Remote or rural areas may take slightly longer.

3. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout.

  • We may offer free shipping on selected orders or promotions.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking ID via email or SMS.

  • You can track your order status using the provided tracking details.

5. Delays & Issues

  • While we aim for timely delivery, delays may occur due to unforeseen circumstances such as weather, logistics issues, or high order volumes.

  • Modessent is not responsible for delays caused by courier partners.

6. Incorrect Address

  • Please ensure your shipping address is accurate.

  • We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

7. Failed Delivery Attempts

  • If delivery fails due to multiple unsuccessful attempts, the package may be returned to us.

  • Re-shipping may require additional charges.

8. Damaged or Lost Packages

  • If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery with relevant details.

  • We will coordinate with the courier service to resolve the issue.

9. Contact Us
For any shipping-related queries, please reach out to us at info@modessent.com.